Inclement Weather/Environmental Emergencies:
As long as we have electricity, we will work to complete your order as planned. If we are unable to complete your cake due to weather or other emergencies that are not within our control, we will call you as soon as possible to let you know. Additionally, if weather or other emergencies preclude us from delivering your cake, we will call you to discuss options. However, in any situations not within our control, all monies paid, excluding your 20% deposit, shall be refunded if your cake is not delivered. If you reschedule delivery to a new date and/or location, no monies will be refunded.
Order Pickup:
If you are unable to pick up your cake on the specified day due to icy roads or other inclement weather conditions, please call us at (919) 303-1151 to discuss possibilities.
We will work with you to ensure a safe pick up or we can also reschedule if necessary.
In instances such as these, your safety is our primary concern.